Privacy Policy

Introduction

AntiClathe Tours respects your privacy and is committed to protecting your personal data. This policy explains how we handle information you provide when using our website or booking our services.

We are based in Austria and operate under European data protection laws, including the General Data Protection Regulation. If you have questions about how we manage your data, please contact us at [email protected].

Information We Collect

When you interact with our website or services, we may collect the following:

Information You Provide Directly

Name and contact details when you reach out via email
Tour preferences and booking details
Special requirements such as dietary restrictions or accessibility needs
Payment information processed through secure third-party providers

Information Collected Automatically

Browser type and device information
IP address and general location data
Pages visited and time spent on our site
Referral sources that brought you to our website

How We Use Your Information

We use collected data for these purposes:

Responding to your inquiries and managing bookings
Coordinating tour logistics and communicating schedule changes
Processing payments securely
Improving our website and services based on usage patterns
Sending relevant updates about tours you've booked
Complying with legal obligations such as tax reporting

We do not sell or rent your personal information to third parties. We do not use your data for marketing purposes unless you explicitly consent.

Data Sharing and Third Parties

We may share your information with:

Tour guides who need your details to coordinate services
Payment processors that handle transactions securely
Service providers who help maintain our website infrastructure
Legal authorities if required by law

All third parties we work with are required to maintain appropriate security measures and use your data only for specified purposes.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy. Booking details are kept for seven years to comply with Austrian tax regulations. Email correspondence is typically retained for three years.

You can request deletion of your data at any time, subject to our legal obligations.

Your Rights

Under European data protection law, you have several rights:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data in certain circumstances
Object to processing of your information
Request restriction of how we use your data
Receive your data in a portable format
Withdraw consent where we rely on it

To exercise these rights, contact us at [email protected]. We will respond within one month.

Cookies and Tracking

Our website uses cookies to function properly and improve your experience. Essential cookies enable basic site features. Analytics cookies help us understand how visitors use our site.

You can control cookie preferences through the banner that appears on your first visit. For more details, see our Cookies Policy.

Security Measures

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes encrypted connections, secure servers, and restricted access to personal information.

However, no internet transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently received data from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. Significant changes will be communicated through our website.

Contact Information

For questions about this privacy policy or how we handle your data, contact:

AntiClathe Tours
Kärntner Straße 42
1010 Vienna, Austria
Email: [email protected]

You also have the right to lodge a complaint with the Austrian Data Protection Authority if you believe we have mishandled your personal information.