Get in Touch
We're here to help plan your Austrian adventure
Reach Out to Us
Whether you have questions about specific tours, need help choosing the right experience, or want to arrange a custom itinerary, we're ready to assist.
Office Hours
Monday to Friday: 9:00 - 18:00
Saturday: 10:00 - 16:00
Sunday: Closed
Central European Time
Office Location
Kärntner Straße 42
1010 Vienna, Austria
Walk-ins welcome during office hours
What to Include in Your Message
- Which tour interests you, or describe what you're looking for
- Your preferred dates or time frame
- Number of people in your group
- Any specific interests or accessibility needs
- Questions about meeting points, what to bring, or logistics
Response Time
We aim to reply to all inquiries within one business day. During peak season, it may take up to 48 hours. If your tour date is approaching quickly, please mention that in your message so we can prioritize your request.
Common Questions
How far in advance should I book?
We recommend booking at least one week ahead, especially for weekend tours or during summer months. Private tours can sometimes accommodate shorter notice depending on guide availability.
What if weather forces a cancellation?
For outdoor tours, we monitor conditions closely. If weather becomes unsafe, we'll contact you to reschedule or offer a full refund. This rarely happens, but safety comes first.
Can you accommodate dietary restrictions?
For food tours, absolutely. Let us know about allergies or dietary preferences when booking, and we'll make appropriate arrangements with vendors.
Are tours suitable for children?
Most tours work well for families. We can adjust pacing and content for younger participants. Contact us to discuss which tours best match your children's ages and interests.
What about accessibility needs?
Many of our tours can be adapted for different mobility levels. Vienna's historic center has some cobblestones and stairs, but we know accessible routes. Discuss your specific needs with us.
Do you offer tours in other languages?
All our guides speak fluent English and German. Some also offer tours in French, Spanish, or Italian. Ask about language availability for your preferred tour.
Ready to Explore?
Browse our tours to find the perfect experience for your visit to Austria.
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